There are key supply chain trends which are being implemented across multiple industries and is shaping their logistics. Different industries are adopting new technologies and this is transforming their logistics and supply chain operations.
The use of ecommerce is growing month over month and there isn't any prediction of it slowing down anytime in the near future. The players are leaving no stone unturned in their efforts to increase profits and take advantage of the boom.
Reverse logistics: The big key players as well as the smaller stores are focusing more on optimizing their reverse logistics processes. The process is being streamlined to cut costs and have a better customer experience for the end user. This is used to ensure customer loyalty so that they may come back for repeat business.
Flexible scheduling: Stores are starting to offer flexible delivery scheduling options to their customer to help improve the customer experience. Customers can change their delivery times and date to help make a better customer experience.
In urban centres multi-channel retail is becoming the norm and the whole landscape of ordering and collection is evolving drastically. There are new ways of ordering and delivering being implemented across the industry. Including:
Omni-channel fulfilment: With omni-channel retail, omni-channel fulfilment becomes a key requirement. To increase customer satisfaction, the industry is taking this approach to ensure that they execute order fulfilment on-time in-full irrespective of mode.
Static routing: For regular home deliveries of essential supplies like milk, eggs and the likes, the adoption of static routing to standardize deliveries and avoid redundancy.
Always available inventory: With the ease of ordering online, customers are ordering less but more frequently. The industry needs to manage their foods and groceries better in oder to ensure they never run out of perishable goods.
Post and Parcel:
Advances in technology has been disrupting the post and parcel industry for quite awhile now. The ease of ordering goods online has never been easier. The industry is having to change at an ever increasing rate to ensure they become more customer-focused and profitable.
Shorter delivery cycles: Customers expect their orders delivered fast, and especially with the addition of the "pay for faster delivery" option. To ensure highly efficient routes, the need for post and parcel business to leverage real-time and dynamic route planning technologies will only get more intense.
Lower logistics costs: Customer satisfaction is highly important but so is reducing the cost for the logistics across the board. Automating many of the supply chain key processes is extremely important, such as route planning. This helps reduce the amount of resources being used. Therefore, the use of technology is becoming a huge driver for the post and parcel industry.
Ensure address accuracy: The adoption of geo-location capabilities is gradually making an entrance into the industry. With major players all investing in location technology. Many countries around the world, especially less well established countries, locating an exact address can be a huge under taking. geo-location will be a huge driver in the future for post and parcel.
2019 has seen many shifts in the logistics and supply chains across many industries with the drivers being to improve customer satisfaction and reduce costs across the board with the use of technology.